FAQs

Why should I take card payments from my customers?

The simple answer is that it can benefit your business. Businesses that start to accept card payments on average see a sales increase of 20-25%.

  • Payments made by card continue to grow year upon year.
  • Some of your customers would prefer to pay by card.
  • Increased sales because customers are not limited to cash.
  • New mail, telephone, and online sales opportunities.
  • Impulse purchasing opportunities.
  • Staff handles less cash, reducing the potential for simple mistakes

I want to accept card payments but not sure what merchant account i need?

If you are new to accepting card payments and are just not sure what type of merchant account you need, we can help understand your requirements and advise what type of merchant account will be best suited.

Will my application be successful?

There are a number of factors that must be taken into account when assessing the suitability of our application. These include:

  • The type of industry you are in.
  • Time your company has been trading.
  • The risk associated with that sector.
  • Any financial judgements against the business, It’s Directors or beneficial shareholders.
  • The time it takes for you to deliver your product or service to your customer.

Why do you need to see my ID?

Card processing is a financial service and we must follow rules. You would expect to be asked for ID if opening a bank account or applying for a loan.

I haven't heard anything about my application what should I do?

If you haven’t received any updates following your initial order you should call our Customer Services team on 0333 305 4500 or email our customer service team at [email protected]

Do you offer online payments?

Yes If you are interested in speaking to a member of our team about online payment services please call 0333 305 4500.

What is PCI?

The Payment Card Industry Data Security Standard (PCI DSS) is a set of security standards designed to ensure that ALL companies that accept, process, store or transmit credit card information maintain a secure environment. This applies to ANY organization, regardless of size or number of transactions, that accepts, transmits or stores any cardholder data.

Can I accept payments in more than one currency?

Yes. Please contact Accept Card Payments to discuss the currency you wish to trade in and how you wish your account to be settled.

What types of terminals do you offer?

We offer a wide variety of terminals to suit your business needs. These range from the traditional style desktop portable and mobile devices state of the art, next generation Mobile solutions.

What happens next

If you decide to call us on 0333 305 4500 your call will be answered by one of our friendly reception team.

They will take a few details from you and transfer you through to the relevant person it they are not available they will ensure that they arrange a call back for you.

If transferred though or if a called back has been arranged a member of the team will have a chat and see what it is that you want from your Merchant Account.

When calling please tell us what it is that you are looking for and what it is that you want from the service. We need and want to know what is important to you, the more knowledge we have about your requirements the closer we will be able to match you to what is right for your business.

Once we know what it is that you are looking for we will compare the accounts to your requirements.

We will send you an email letting you know who we feel best fits your requirements and will have arranged for them to contact you and complete the final stages.

If your request was made via our website then you will be sent an email confirming your interest and letting you know what happens next.

The rest stays the same
We will call you please tell us what it is that you are looking for and what it is that you want from the service. We need and want to know what is important to you, the more knowledge we have about your requirements the closer we will be able to match you to what is right for your business.

Once we know what it is that you are looking for we will compare the accounts to your requirements.

We will send you an email letting you know who we feel best fits your requirements and will have arranged for them to contact you and complete the final stages.

Our company prides its self on the Customer service we provide. It is what makes us standout from the crowd. We hope that after you have dealt with us you will understand why. And agree that you did indeed receive.

We will show that we can be a valuable business partner to both small and independents as well as large international companies.

Call us on 0333 305 4500O or email [email protected]
and get independent impartial advice tailored to your business needs

My question has not been answered!

Please don’t hesitate to contact us on 0333 305 4500.

Are you FCA auhtorised?

YES!

AcceptCardPayments.com is a trading name of INCOME GUARD CONSULTING LTD.

INCOME GUARD CONSULTING LTD is authorised and regulated by the Financial Conduct Authority, and entered on the Financial Services Register under firm registration number 775866.